I have recently been hearing a large number of bad things about Sonicwall products. We use them here - brought in by the previous IT company - and they have always worked great. Yah sure, one did burn out mysteriously, but beyond that we have been pretty lucky.
I have lost five hours of my life that I will never get back. On Monday, our sonicpoint (access point) crashed. I spent two hours troubleshooting it with Sonicwall. Their customer service has also become worse. After two painful hours, they finally agreed to send me another sonicpoint.
Today I got the other sonicpoint and three hours later, I am told I am to expect another sonicpoint. Apparently, this one was bad too.
Unacceptable. I am now looking to get rid of Sonicwalls in our environment. I have seen their customer service degrade and first hand see their products are garbage. Anyone have any suggestions?
